FAQ

The device

What is it? A palm-sized, cordless gua sha with gentle warmth, soft vibration and a smooth stone edge. Use it with the facial oil or serum you already own, as a 5-minute evening ritual for your face, jawline, neck and shoulders.

Do I need a special serum or oil? No. Use the facial oil or serum you already like. A few drops help the stone glide.

How do I use it? 1. Cleanse, then smooth a few drops of oil or serum over your face and neck. 2. Turn it on and choose a vibration speed. There are 12; the warmth is a single setting. 3. Glide the stone edge gently outward and upward: along the jawline, across the cheeks, over the forehead, down the sides of the neck and across the shoulders. Light pressure is all you need.

About 5 minutes is plenty. Wipe the edge clean afterward.

Is it a medical device? No. It's a personal care device for relaxation and self-care, not a medical product.

How do I clean it? Wipe the stone edge and body with a soft, damp cloth, then dry it. Don't run it under water or submerge it.

Charging

Is a wall adapter included? No. Most phone chargers work.

Orders and shipping

When will my order ship? Ships in 1–3 business days. Most orders arrive in 7–14 business days, with tracking. A business day is Monday to Friday, excluding US federal holidays. Delivery is counted from the day your order ships.

Where does it ship from? From our fulfillment partner's warehouse in China, on a tracked service. A US carrier (usually USPS) makes the final delivery.

What if my order is delayed? If your order hasn't shipped by the end of business day 3, we email you before that day ends. The email gives the new ship date and the option to cancel for a full refund. If it still hasn't shipped 10 business days after you ordered, we cancel and refund you in full, unless you've told us you'd like to wait.

My tracking hasn't moved. Tracking can take 2–3 days to show a first scan. If it hasn't changed for 10 business days, or your order hasn't arrived 20 business days after it shipped, email us. We'll reship it free or refund you, your choice.

Can I change my address or cancel? Yes, free, at any time before your order ships. Email inforoviskin@gmail.com with your order number.

Do you ship outside the US? Not yet.

Returns and warranty

What's your return policy? 30 days from delivery, one window for everything. - Damaged, faulty or wrong item: send us a photo or short video and choose a free replacement or a full refund. No return needed. - Changed your mind: return it unused in its original packaging within 30 days. Email us first for the return address. You pay return postage. Because it's a skin-contact device, we can't accept used devices back for a change of mind. A faulty device is always covered. - Refunds are issued within 5 business days.

Is there a warranty? Yes, a 1-Year Limited Warranty from the date of delivery. It covers defects, including a battery that won't charge or hold a charge. If there's a covered defect, we send a replacement, or refund you if we can't.

Gifts

Can the person I gift it to return it or use the warranty? Yes, on the same terms. They'll need the order number or the email address used to order.

Reviews

Are your reviews real? Yes. Every review comes from a customer who bought from us. We publish reviews whatever their star rating, show newest first, and never pay for or reward positive reviews. If a reviewer received a free product, the review says so.

Contact

How do I reach you? Email inforoviskin@gmail.com, or use the chat on our site. We reply within 1 business day.

A.C.N. 702548052 PTY LTD trading as Rovi Skin · ABN 15 702 548 052 · 18/5 Bannister Street, Fremantle WA 6160, Australia