1-Year Limited Warranty

Rovi Skin 1-Year Limited Warranty

Effective 23 September 2026

Who gives this warranty

This warranty is given by A.C.N. 702548052 PTY LTD trading as Rovi Skin (ABN 15 702 548 052), 18/5 Bannister Street, Fremantle WA 6160, Australia, inforoviskin@gmail.com. In this warranty, "we" and "us" mean A.C.N. 702548052 PTY LTD.

Who is covered

The original purchaser of a new Rovi Skin device bought from roviskin.com, and anyone who received it from them as a gift. We'll need the original order number or the purchaser's email address.

What is covered

Defects in materials and workmanship that show up during normal personal use, including:

  • the device won't turn on
  • the battery won't charge or won't hold a charge
  • the warmth or vibration stops working
  • buttons or the display stop working
  • the stone edge comes loose or cracks without being dropped or knocked

How long coverage lasts

1 year from the date your order was delivered, as shown on your tracking. A replacement device is covered for the rest of the original 1-year period, or for 30 days from its own delivery, whichever is longer.

What is not covered

  • Damage from drops, knocks, crushing or other accidents
  • Water damage from submerging the device or running it under water (wiping it clean is fine)
  • Use that goes against the instruction card, such as charging with a damaged cable, or opening or modifying the device
  • Normal cosmetic wear, such as scratches or small marks on the shell or edge
  • The gradual shortening of battery run time that all rechargeable batteries show with normal use, as long as the device still charges and runs. A battery that won't charge or won't hold a charge is covered.
  • Devices bought from anyone other than Rovi Skin at roviskin.com
  • Loss or theft

What we will do

If your device has a covered defect, we will, at no charge:

  1. send you a replacement device, the same model or an equivalent one if that model is unavailable, with free shipping; or
  2. if we can't provide a replacement, refund the price you paid for the device.

You don't need to send the faulty device back unless we ask. If we ask, we pay the postage.

How to make a claim

  1. Email inforoviskin@gmail.com with the subject line "Warranty claim".
  2. Include your order number (or the email address used to order), a short description of the problem, and a photo or short video that shows it.
  3. We reply within 1 business day. Once we approve the claim, the replacement ships within 1–3 business days, or the refund is issued within 5 business days.

There is no charge to make a claim, and you don't need to register the product.

Implied warranties

We do not disclaim or limit any implied warranties, including the implied warranties of merchantability and fitness for a particular purpose, and we don't limit how long they last.

Incidental and consequential damages

No accessory conditions

This warranty doesn't depend on buying any other Rovi Skin product or using a particular brand of oil, serum or charger. (16 CFR 700.10)

Dispute resolution

We don't use an informal dispute settlement mechanism. If you're unhappy with how we handled your claim, email inforoviskin@gmail.com and the owner will review it personally.

Your rights under state law

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

This warranty is in addition to our 30-day Return and Refund Policy, which covers damaged, defective and wrong items reported within 30 days of delivery.