Shipping policy

Shipping Policy

Effective 23 September 2026

Ships in 1–3 business days. Most orders arrive in 7–14 business days, with tracking.

The rest of this page explains what that means, and what happens if something goes wrong.

1. Where we ship

We ship to addresses in the 50 United States and Washington, DC.

2. When your order ships

Orders ship within 1–3 business days of being placed.
A business day is Monday to Friday, not counting US federal holidays. An order placed on Friday evening starts counting on Monday.
Your order ships from our fulfillment partner's warehouse in China. Your parcel travels on a tracked international service to the US, where a US carrier delivers it (usually USPS).

3. How long delivery takes

Most orders arrive in 7–14 business days after they ship.
As soon as your order ships we email you a tracking number and link. Tracking can take 2–3 days to show its first scan. That's normal for international parcels.
"Most" is an honest word. A small number of parcels take longer, usually because of customs checks or carrier backlogs. Section 7 explains what we do if one is late or lost.

4. What shipping costs

Standard tracked shipping is free on every US order. (Confirmed by the owner 2026-09-23: shipping is built into the price.)

5. Duties and taxes

Import duties are included in the price you pay. We ship on a duties-paid service, so your parcel clears US customs before it reaches you.

In rare cases US Customs inspects a parcel individually and reassesses its value, and a carrier then asks for a payment. If that ever happens to your order, pay nothing and email us at inforoviskin@gmail.com with a photo of the notice: we will reimburse you in full, or refund your order, whichever you prefer.

Sales tax. Where we're required to collect US sales tax, it's shown at checkout before you pay.

6. If your order can't ship on time

The law and our own standard work the same way: you decide, not us.

If your order hasn't shipped by the end of business day 3, we email you before that day ends. The email gives the new expected ship date and your choice: - wait for the new date, or - cancel for a full refund, shipping included, with no questions asked.
If we can't ship by the new date, we email you again. You can still cancel for a full refund at any time before your order ships.
If your order still hasn't shipped 10 business days after you placed it, we cancel it and refund you in full automatically, unless you've told us you're happy to wait.
Refunds for cancelled orders go back to your original payment method within 5 business days. We never substitute store credit.

7. Late or lost parcels

your tracking hasn't changed for 10 business days, or
your order hasn't arrived 20 business days after it shipped.

We'll either reship your order free or refund it in full. You choose.

If tracking shows delivered but you can't find it, check with neighbours and your local post office, then email us within 30 days of the delivery date. We'll work it out with you and the carrier.

8. Address changes and cancellations

Check your address at checkout. We ship to the address you enter.
Need to change it? Email inforoviskin@gmail.com with your order number. We can change the address at any time until the order ships.
Cancelling is free at any time before your order ships. After it ships, see our Return and Refund Policy.

9. Questions

Email inforoviskin@gmail.com with your order number. We reply within 1 business day.

A.C.N. 702548052 PTY LTD trading as Rovi Skin · ABN 15 702 548 052 · 18/5 Bannister Street, Fremantle WA 6160, Australia