Refund policy

Return and Refund Policy

Effective 23 September 2026

30 days from delivery. One window for everything.

1. The window

You have 30 days from the date your order is delivered to contact us about a return or a problem. The delivery date is the date on your tracking, not the date you ordered.

2. Damaged, defective or wrong item: no return needed

If your device arrives damaged, doesn't work, stops working, or isn't what you ordered:

  1. Email inforoviskin@gmail.com within 30 days of delivery with your order number.
  2. Attach a photo or a short video that shows the problem. A 10-second phone video of the device not turning on or not charging is perfect.
  3. Choose a free replacement or a full refund.

You don't need to send anything back. Keep it, or recycle it responsibly (it has a lithium battery, so it doesn't go in household trash).

After the 30 days, our 1-year Limited Warranty covers defects.

3. Changed your mind

You can return your order for a refund within 30 days of delivery if:

  • the device is unused. It's a personal care item that touches skin, so we can't accept a used device back for a change of mind. This rule is about hygiene and does not limit your rights if the device is faulty (section 2).
  • it's in its original packaging, with everything it came with.
  • you email us first at inforoviskin@gmail.com with your order number. We'll reply with the return address and instructions. Please don't send returns without contacting us, because parcels sent to the wrong address can't be refunded.

Gifts. If you received the device as a gift, you can return it on the same terms. We'll refund the original payment method, or send a replacement.

4. What isn't refundable

  • A used device returned for a change of mind (section 3). A faulty device is always covered (section 2).
  • Returns sent without contacting us first.

We don't charge restocking fees.

5. How and when refunds are paid

  • Refunds go to your original payment method within 5 business days of: - approving your claim (damaged, defective or wrong item), or - receiving your return (change of mind).
  • Your bank or card issuer may take a few more days to show it.
  • We email you when the refund is issued.
  • A business day is Monday to Friday, not counting US federal holidays.

6. Cancelling before your order ships

You can cancel free, for a full refund, at any time before your order ships. See our Shipping Policy for what happens if your order is delayed.

7. Please talk to us first

If something is wrong, email inforoviskin@gmail.com before you contact your bank. We reply within 1 business day and we'll fix it. A card dispute takes weeks; we're faster.

8. Your legal rights

This policy adds to your rights under US federal and state law. It doesn't take any of them away.

A.C.N. 702548052 PTY LTD trading as Rovi Skin · ABN 15 702 548 052 · 18/5 Bannister Street, Fremantle WA 6160, Australia